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Impeccably Managed and Serviced

About Richardsons Property Management and Guest Care

Richardsons​ ​Property Management and Guest Care​ is a boutique property management and holiday rental firm comprised of carefully selected owners, properties, and guests. We only work with owners that are 100% committed to providing an excellent experience for our guests and properties that are well prepared to deliver on this commitment. Every home we care for is treated as one of our own. We manage and maintain your home to unyielding and exemplary standards and will allow for nothing less. It is easy to offer attention to detail. It takes a professional team to consistently provide it. Richardsons ensures that every fold is straightened, edge sharpened, furniture polished, and all is at the ready for both our homeowners and our guests. At Richardsons we realize the importance and gravity of the work we do and the services we provide. Our commitment to each owner and every guest is to exceed their expectations. We will accept nothing less, why should you?

Property Management

Richardsons Property Management and Guest Care (“RPMAGC or Richardsons”) is the leading boutique property management firm in Puerto Vallarta, Mexico. We know that a home represents one of the greatest investments that our owners may ever make and is an investment in themselves. We believe that this investment should always bring pleasure not problems and inconveniences. For this reason, we manage and maintain your home to unyielding and exemplary standards and will allow for nothing less.  Richardsons will be there to help our home owners manage their investment every step of the way.

Guest Care

We recognize the important of our guest experience. As one of the leaders in property management in Puerto Vallarta, your satisfaction comes first! Our property manager is available as needed for any questions, assistance, emergencies.  We are there to provide our guests with a five star experience that is catered to your liking.  Our services include, but not limited to helping you plan the details of your stay, house cleaning, concierge services and other services that make a difference in your experience. We recognize that some of our guests are more independent while others loved to have everything planned for them. Whatever your needs might be, we are here to assist and will be involved as you want us to be.

A Letter from John Bennett

CEO and Property Manager

I have spent a lifetime in service of customers, clients, and guests that began with a ‘tricked out’ radio flyer wagon stuffing armloads of multicolored coupons into the weekly Sunday newspaper edition at the unholy hour of 5AM while my Dad waited nearby to take me around delivering the weekly stack of all the news you could use, plus coupons! to each of the subscribers on my route, being extra careful not to let screen doors slam after cramming the 4 inch thick pile into a 2 inch door gap unless it was the home of one of the high rollers who had also purchased and installed an official newspaper box which was a luxury only a paper boy or girl could ever fully appreciate. But even if it was a secret ‘bribe’ to ensure that the owner would receive the best paper in the stack with no rips, ink smears, missing sections and bone dry during a day of downpours, my father ensured that his values of business integrity were being handed down back then and that included ensuring that my work was always the best available and was provided to every subscriber I was privileged to serve regardless of if they only received the Sunday behemoth or they were luxury daily service accounts that showered me with paper boxes and a monthly tip for excellent service.

Today, 30 years of career in corporate restaurant and facilities management and 3 countries later, those values of quality and integrity of work and appreciation of the privilege to serve all of our homeowners and guests that have chosen to work with us became the very foundation and inspiration for the creation of Richardsons Property Management and Guest Care.

Today from a little luck, hard work and a lot of amazing people who also are equally passionate to help and serve our clients , homes we care for and the guests that we welcome, we have built Richardsons Property Management and Guest Care. At Richardsons, we work every day with passion and experience that allows us to provide the best in property management and care for our homes, homeowners and the guests we welcome throughout the year. We are fortunate and proud to be ambassadors to the wonderful city of Puerto Vallarta and a country of genteel, proud and kind people with lush, historic, land with stories, customs and beauty to explore around every corner. We do this because we take great personal joy in ensuring our homes are treated with the same attention and care we give our own and the guests we welcome have a holiday that is an incredible life long memory that is easy, care free, and fun.

At a time when nearly every business has removed the ‘serve’ from customer service, we believe we move in the opposite direction. Personal assistance from real people quick response to questions, and real help when assistance is needed, not an automated answering service providing answers to questions you already knew the answers to and incredible amounts of time wasted if you need something more. When you need us, we expect that you will have the answer you are looking for without spending half your day chasing it. Instead of hanging up a phone after 20 minutes, angry and no better off than at the start. At Richardsons Property Management and Guest Care, you will find the service that you have been missing. The latest in technology does have its place, but we believe that real people still want to talk to real people. Real people, with real experience, who really care. Thats who we are and we look forward to serving you.

Our Guest Experience

We take pride in the service level we provide to make our guests happy

“My family and I had an incredible experience in the reservation of the condo. John attention to us was excellent. He supported us a lot with his attention at all times. The condo was so comfortable you felt like home, contemplating all the comforts of the interior and access to the resort! Totally recommended!”

-Jennifer from Guadalupe, Mexico

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