Frequently Asked Questions

We invite you to read our frequently asked questions below. Often times, your questions and inquires may be answered below and will save you the time and effort of having to email us and waiting for a response. As always, Richardsons Property Management and Guest Care is here to help in any way we can.

Common Questions

HOW DO I BECOME AN RPMAGC VIP, WHY WOULD I WANT TO?

Unless you like to spend money that you could easily save, the question is why wouldnt you want to! No, we aren’t going to appear at your vacation home with a melted ice cream sundae and a crappy birthday song that is embarrassing for all involved. I know, barely worth continuing to read after that announcement, right? To make up for our failure as a vocal group we provide our VIP guests special reservation rates that reduce overall booking costs that amounts to hundreds of dollars. This saves you money compared booking on other sites  our homes are listed on worldwide. Additionally, you have premiere property selection abilities, additional payment options, and a direct line to us so you may select dates of stay at any of our homes before they are made available to the general public. We keep you updated on events, special offers , what’s happening with our properties, and Puerto Vallarta in general. You’ll have the same real deal inside scoop on issues that may affect you or your stay at anyone of our properties.  Although this obviously is worth untold amounts, all you need to do is:

  1. have had a successful, carefree stay with us which means you had a great time in Puerto Vallarta; and
  2. send us a quick message with your name, dates of your stay with us, property that was your home and a message that says you would like to be part of our group of VIP’s .

That’s it! Then the next time you are planning your trip to Puerto Vallarta, send us a message letting us know if you already have a particular property in mind that is listed on your website, give us the dates, we will send you your VIP quote and options for payment. Youll see the difference for certain!

We would love to have you join!

HOW LONG DOES THE BOOKING PROCESS TAKE?

It can be done instantly and takes just a few minutes.

WHAT METHODS OF PAYMENT ACCEPTED?

We accept most major cards, debit cards, Google and ApplePay and Paypal. We do not accept cash; however, if needed we may be able to arrange direct currency payments between guest and owner. For this option, please inquire. For our VIP guests, a number of additional payment options are also available by request.

CAN I USE MORE THAN ONE PAYMENT METHOD TO PAY FOR A RESERVATION?

With the exception with members of  our VIP Guests, in nearly all cases a single source of payment is required for all bookings. Accomodation may be possible via special request.

WHAT DO I DO IF I RECEIVE A TAX STATEMENT?

We do not consult guests on individual tax issues of any sort. Tax questions are best answered by a CPA or other professional tax consultant or the tax authority of your tax residence.

HOW DO I EDIT OR REMOVE A PAYMENT METHOD?

Please refer to the document provided at the time of your initial reservation was made for this information.

CAN I MAKE CHANGES TO A PENDING RESERVATION REQUEST?

Yes, in most cases up to 30-60 days prior to your booking. Please refer to the contract provided to you at time of booking.

HOW DO I CANCEL A RESERVATION REQUEST?

An official request must be made via the site where the reservation was made and will be subject to all site terms and policies.

HOW DO I CHECK THE STATUS OF MY RESERVATION?

You can always inquire with us or even better, check the site where you originally booked.

WHEN AM I CHARGED FOR A RESERVATION?

All payments are subject to the collection terms as listed on the booking site. In general, the majority of our properties collect 50% at booking in order to rerserve the dates and the final 50% is collected 30 days prior to arrival.

WHAT HAPPENS IF MY HOST CANCELS MY RESERVATION?

We only allow our hosts to cancel an exisiting reservation in the case of an extreme emergency. This is a contractural commitment we require of our owners. In our history, it has happened twice. In both cases we were able to relocate our guests to a home of equal or greater quality and size with equivalent features. In both instances, our guests went on to experience amazing holidays. One of these guests have even become one of our VIP’s.

When our guests book one of our properties and it is canceled by the host, we take the situation very seriously and make every effort to find alternate accommodations that is satisfactory to our guests. In the event that alternate accommodations cannot be made, we ensure that all monies paid would be reissued to the original form of payment as soon as possible in order to allow the guests to book elsewhere.

WHAT SHOULD I DO IF I FORGOT SOMETHING AT A PLACE I STAYED?

Send us an email with the property name or location, your name, dates of stay, a description of the item, where you think it may be (if known), and contact information for yourself . We will speak with our prpoerty refinement team and do a search to try to find your missing possession. Our refinememt staff are very trustworthy and do recover a number of items each year. Please be aware that shipping out of Mexico is much more expensive than many places, even using the lowest cost provider and service method. It is often cheaper to buy the item new if it is under 50 USD in cost unless it is of sentimental value, of course. Regardless of this, we are happy to help reunite you and your misplaced items. Just ask!

SHOULD I BOOK IF I HAVE NOT HEARD BACK FROM THE HOST?

We are your hosts! And if you have made a booking and have not heard from us within 24 hours or less, than we have been taken by aliens. Timely response is very important to us. We generally aim to respond to inquiries, etc. within 24 hours. In rare instances, when a few of us are on vacation during slower periods, it may take up to 36 hours, but in most cases it will be the same day or the next morning.

HOW DO I SHARE TRIP EXEPRIECNES WITH OTHERS?

Each of our homes have a Guest Registry where we would be honored to have you leave your name or the name of your group and when you stayed with us. Be sure to include the dates you stayed and the favorite parts of the property, your trip, Puerto Vallarta, and your experiences. This will help give future guests great ideas for their own stay and what to do while they are in Puerto Vallarta. It is interesting to see where everyone comes from and what brought them here. Also, on the site where you originally made your reservations, we invite you to  leave a review of the fun you had during your stay at any one of our properties.

Keep in mind, although our aim is for all of our guests to have a carefree, relaxing, and fun time, sometimes things malfunction, wear out, or unexpectedly go “kerfluey.”  When this occurs we are here to help and hope that you will send us an email should this happen during your stay. We promise to get it corrected A.S.A.P. Richardsons to the rescue! It does little good to have one toilet with a broken flusher the entire stay and deal with the trouble it is causing. It also saves you the effort it takes to write a scathing report when you get back home. Basically, let us know and we’ll get it fixed usually the next day at the latest. We want your stay to be the best that it can be, because you deserve it! Dont be hesitate or be afraid to let us know, thats part of how we became one of the best property management companies in Puerto Vallarta.

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